Thank you for contacting Ealing SENDIASS Service (earlier called the Impartial Support Advice and Information on Disability and Special Educational Needs).
For the purposes of the data processing described in this statement and compliance with the Data Protection Act (2018), Your Voice in Health & Social Care (YVHSC) as the Controllers of the data.
Commitment:
YVHSC is committed to making sure that any information we hold about you will be collected, stored and used in accordance with The Data Protection Act 2018 and General Data Protection Regulation2016/679 (GDPR).
This means that we adhere to the data protection principles of only holding information about you that is relevant to our work with you, that we make sure the information that we hold is accurate, up to date, secure, and only kept for as long as we need it.
To keep things simple, we have arranged a single point of contact for all data protection issues. Should you have any questions relating to this notice or our processing of personal data, please email info@ealingsendiass.org.uk or contact us at the address at the bottom of this form.
Where do we collect your information?
We may collect information about you at a number of stages in your use of our services.
Registration/ (Referral Form)
When you or someone refer(s)/register(s) you or your child for our services, we will ask all parents/ carers/ children and young people contacting our service for the first time to give their permission for us to access their SEND files and speak with professionals involved in their case.
During your engagement with us:
Throughout yours/your child’s engagement with us, our service team will record information about the service provided to you, including case reporting, plans and reviews.
This will help us to fully understand your needs and promote yours/your child’s health and wellbeing.
What Personal Information Do You Record?
The type of information (including personal information) that we collect and use and what we do with it will depend upon your relationship with us.
We collect only the personal data that we require to provide you with services, fulfil contracts or keep in touch.
* Special Categories of Data
Due to the nature of the services we provide, some of the data we collect is sensitive.
Information relating to Health, Ethnicity and any particular requirements you or your child may have. These are considered to be Special Categories of Data and we are required to take extra care when handling this information.
How Do We Use Your Information?
We will only use your information in a fair and transparent manner and where we have a legal basis for doing so.
To Provide the Services You Have Agreed To
In order to provide the services that you/your child have registered for, we will need to communicate with you to arrange meetings and visits and discuss aspects of your requirements.
This communication may be via Mail, Email, Telephone or SMS.
We may also need to record details of the services delivered and any further needs that have been identified.
Legal Basis: Legitimate Interests
Special Category Condition: Explicit Consent
For Safeguarding and Where Legally Obliged to Do So
All staff at Ealing SENDIASS have a duty of care to safeguard and promote the welfare of children and young people. We have a duty to report any child protection or welfare concerns. In certain, limited conditions we may use or disclose your personal information in order to comply with a legal obligation, in connection with a request from a public or government authority, in connection with court proceedings or to prevent loss of life or injury. Where possible and practical to do so, we will tell you in advance of such disclosure.
Legal Basis: Legal Obligation
Special Category Condition: Performance of Obligations under Social Care Law
Sharing & Disclosure
Your information will only be accessed by people who need to do so as part of their role. This could include:
Within YVHSC Staff working at the service that you use;
Senior managers, as required;
Outside of the Service:
Relevant Staff working for our Clinical Commissioning Group or LA (details in the service partnership above), on whose behalf we may be running the service you use. Clinical Commissioning Group may check files to make sure that we are providing you with the service that we should be.
Rights
The GDPR legislation provides you with a number of rights in relation to your personal data.
Right to Withdraw Consent
Where you have consented to our processing of your data, you have the right to withdraw that consent at any time. To do so, please contact info@ealingsendiass.org.uk or write to us using the details below.
Right to Access
You have a right to obtain copies of the information that we hold about you.
To request access to any data, please email info@ealingsendiass.org.uk or write to us at the address below explaining which data you require. In the interest of security, you will need to prove your identity before any information can be shared with you.
Under certain circumstances we may not be able to disclose all of the information you request, for example if it contains information about other people or there are legal reasons for us to withhold the data.
Right to Rectification
We would like to ensure that the data we hold about you is accurate and up-to-date. If you believe the data we hold is inaccurate, please tell one of our service staff who will make any necessary amendments. However, you may also ask us formally to correct your data by emailing info@ealingsendiass.org.uk or writing to us at the below address.
Right to Erasure or the Restriction of Processing
In certain circumstances you can ask us to remove your data from our systems by emailinginfo@ealingsendiass.org.uk or writing to us at the below address. If there is a legal reason for us to continue holding the data we will let you know, otherwise we will make efforts to comply with your request. You may ask us to restrict our processing of your data if:
We are using the data for marketing
You believe that our processing of the data is unlawful
You object to us using your data (pending investigation)
In these circumstances, we may continue to store your information, but will otherwise only process it with your consent or where we have a legal reason to do so.
Right to Complain
If you are concerned about the way we have processed your personal information, you have the right to complain to the Information Commissioners Officer (ICO). To do so please refer to the ICO website http://ico.org.uk .
Changes
Your Voice in Health and Social care and the service partnership reserves the right to make changes to our privacy policy from time to time. Where we do so, we will publish the new policy on our website and where appropriate/possible notify you by email.
Contact
Should you wish to contact us, our registered address is:
Your Voice in Health and Social care (YVHSC)
45, 15-16 St Mary’s Road, Ealing, W5 5RG
Information request
Name and Date of Birth of Child/Young person______________________________________________________________________________________
Ealing SENDIASS code number_______________________________________________________________________________________________________________________________
Also please provide us with details of any people who you would NOT like us to speak to:____________________________________________________________________________________________________________________________________
Special Category Data
The information requested (SENDIAS) is regarded as Special Category Data under data protection legislation and we require your consent in order to process and store this information.
I have read the privacy notice above concerning data protection and consent to YVHSC using the information provided in the above section (and any supporting information that is required) for the purpose of processing my SENDIAS service (Ealing SENDIASS!).
Have access to the Special Educational Needs File of the above Child/ Young Person
Speak with the Nursery/School/College of the above Child/Young Person
Speak with the Education, Health & Social Care professionals concerning the Child/Young Person named above, such as Educational Psychologist, Speech Therapist, Social Worker, CAMHS, GP and Connexions.
Speak with other relevant professionals involved in my Child/Young Person’s case
Receive newsletter and information about events delivered by IEaling SENDIASS!
Please check the relevant boxes to consent
Please note that if you do not consent, we will continue to process your referral, but the services provided to your and or your child may be affected.
At the end of your time with our service, we would like to have your feedback on the service and also want to continue to invite you to YVHSC events.
*Tick appropriate box
I understand that I can withdraw consent for contact for future events
Yes No
I am the child(ren)’s *parent/guardian with Parental Responsibility
Yes No
PLEASE RETURN TO: Ealing SENDIASS Service, Sycamore Lodge/1 Edgecote Close/ Ealing/ London/ W3 8PH
Your relationship to the Child or Young Person Named above: ___________________________________
Signed Date